Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Disclaimer:
● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to YYGRAND SDN BHD
● “Goods” refers to the items offered for sale on the Service.
● “Orders” means a request by You to purchase Goods from Us.
● “Service” refers to the YYGRAND SDN BHD, accessible from https://yygrand.online/
● “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Coverage
We currently only ship within Malaysia. At this time, we do not offer international shipping. Our shipping coverage includes all states and federal territories in Peninsular Malaysia, Sabah, and Sarawak.
Shipping Fees
We are pleased to offer free shipping on all orders. There are no additional delivery fees or handling charges regardless of the order amount or destination within Malaysia. We aim to make your shopping experience as convenient and cost-effective as possible.
Order Processing Time
All orders placed through our website https://yygrand.online/ are typically processed within 1-2 business days from the date of purchase. Orders are not shipped or delivered on weekends or public holidays.
If there is a significant delay in the shipment of your order due to unforeseen circumstances (such as high demand or supply chain disruptions), we will contact you via email or phone to provide updates.
Shipping Duration
Once your order is processed, it will be shipped and delivered within 7 business days. We work with trusted local courier partners to ensure timely and secure delivery of your Goods. Please note that shipping times may vary slightly depending on the delivery location and other external factors such as weather conditions or public holidays.
Delivery Method
Orders are shipped via standard courier services. A tracking number will be provided to you once your order is dispatched so you can monitor its delivery status in real-time. Please ensure that your shipping information is accurate to avoid delays or lost shipments.
Delivery Issues
If your order has not arrived within the estimated delivery window of 7 business days, please contact our customer support team at yy-grand@outlook.com with your order number and shipping details. We will promptly investigate the issue and work to resolve it as quickly as possible.
If the package is returned to us due to an incorrect or incomplete address provided by You, we will reach out to arrange for re-delivery.
Damaged or Missing Goods
In the unlikely event that your order arrives damaged or if any item is missing, please notify us within 48 hours of receiving your delivery. Include clear photos of the damaged items and the packaging, along with your order number. We will assess the situation and may offer a replacement or alternative solution at our discretion.
Change of Delivery Address
Once an order has been placed, changes to the delivery address may not be possible. If you need to make any amendments, please contact us immediately after placing your order. We will do our best to accommodate your request if the order has not yet been processed.
Contact Us
If you have any questions about our Shipping Policy, you may contact us at:
YYGRAND SDN BHD
Email: yy-grand@outlook.com
Website: https://yygrand.online/